Translators USA, LLC is thoroughly committed to providing quality, professional, cost-effective translation services, interpreting services, and transcription services in an efficient and timely manner. To guarantee this level of quality, Translators USA selects only the most accomplished and accredited translators, interpreters, and transcribers amongst the top professionals in their fields to ensure the highest level of accuracy.

The following information represents the terms if service under which Translators USA, LLC operates:

• We understand the importance of prompt and efficient delivery and put forth every effort to deliver your order within the requested timeframe.

• We are committed to accuracy. Therefore, we will correct mistakes that are clearly and unequivocally attributable to Translators USA at no extra charge to the client. However, we reserve the right of no obligation for free corrections if the request is based on the clients specific preference for style or terminology or in the event that there is more than one way to interpret the meaning of a source text. If such preferences and communications have been communicated prior to the start of a project, we will adhere to our policy of corrections at no extra charge.

• Under no circumstances shall Translators USA, LLC. be held liable for direct, indirect, incidental, special, or consequential damages, harm, financial loss, or any other loss caused, at any time and under any circumstances. The client implicitly acknowledges the conditions of this disclaimer by entering into a business relationship with Translators USA, LLC.

• The client agrees to be solely responsible for the use of our translations. The client is solely responsible for abiding by all copyright laws in any or all countries of the world. Translators USA, LLC. is not responsible for any infringements of copyright laws by clients. The client will not hold Translators USA, LLC. liable for copyright infringements through their use of our translation or through their use of any copyrighted material unbeknownst to us.

• Translators USA, LLC. reserves the right to refuse any translation without explanation. We will generally not perform a translation for which we are not qualified. We will not accept material that is objectionable or offensive to us or can be considered objectionable, offensive, or harmful to others.

Force Majeure – Notwithstanding any other provision of this Agreement to the contrary, Translators USA, LLC. shall not be liable to the client for any failure to fulfill Translators USA, LLC. obligations hereunder if such failure to fulfil Translators USA, LLC. obligations is due to any labor dispute, fire, flood, law, governmental or political action, act of God, or any other cause beyond the reasonable control of Translators USA, LLC. In the event of any such occurrence, the time period for Translators USA, LLC. performance under this Agreement shall be correspondingly extended.

• All disputes will be determined under the laws of the State of Texas. Upon litigation or arbitration, all parties agree that the prevailing party shall be entitled to recover cost, including but not limited to attorney fees, reasonable expenses, and mileage at the effective IRS rate.

Translators USA, LLC. reserves the right to change and amend these business terms at any time without prior notice. If you do not agree with these business terms, please do not use our services.

Pricing, Ordering, and Payment Methods

• Prices are based on each client’s specific needs, including language(s), formatting, legibility of documents submitted to us, etc. Once the scope of the project is established, we will submit a written proposal and price quote.

• Upon written acceptance of the submitted proposal by means of a purchase order or by written authorization to proceed by an authorized employee of the client, we will begin working on your project. If you cancel your translation after the initial order, you agree to pay all charges incurred by your order. No refunds will be issued. Translated documents will be returned to the client via e-mail, FTP, or by regular mail.

• Unless agreed upon otherwise in the proposal, payment terms are 14 days net. Any payment by the client, in any form, to Translators USA, LLC. is considered final and cannot be refunded.

Cancellation Policy

• In case of Program cancellation or postponement, Client will notify Translators USA, LLC immediately. In the event, that the Program is canceled or postponed after contract execution, Client agrees to pay Translators USA, LLC the amount of 50% (Fifty) percent of the total contract value. If the Program is canceled or postponed less than 30 calendar days from the start of the Program, Client agrees to pay Translators USA, LLC the amount of 100% (One Hundred) percent of the total contract value.

• Payments can be made by credit card, check, money order, or wire transfer.

• If payments are made by credit card, the pertinent credit card information such as the credit card number, expiration date, and the name and address of cardholder shall be provided prior to the start of the translation.

• If payments are made by check, please contact us for local branch information.

• If you wish to make payments via wire transfer, please contact us for account information.

• For more information, please consult our website at here.

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